Shipping Policy

 

Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

 

 

We ship domestically within Australia . Your orders will be dispatched and posted within 2 business days for express and within 7 -10 business days for standard post.

Our business days are Monday to Thursday.

 

Once dispatched, shipping time will vary depending on the type of shipping selected.

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Standard shipping parcels are sent via  Australia Post at a cost of $15.00 Standard shipping takes 7-10 business days.

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Express shipping parcels are sent via Australia Post at a cost of $25.00  Express shipping takes 2-5 business days.

 

 

We strive to process and pack your orders with care and efficiency. Please allow 7-10  business days for order handling before they are ready for shipping, however we strive to have all orders processed in shorter time frames than this. Once your order is prepared, you will receive a shipping confirmation email with tracking information.

 

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

 

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 14 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.

 

We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.

 

 

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday to Friday 9am-5pm. You can reach us via email at admin@happyeverlyafterco.com.au or by calling 0413449324

 

 

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

 

 

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.

Using a work address?

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.

 

 

We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $15 for standard registered post or $25 for express post.

 

Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times and it is especially important to be aware of peak trading times such as Easter and Christmas.

 

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

 

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.

 

Thank you for choosing Happy Everly After co.!